Local Shipping Policy

Free Local Delivery

All purchases above $120 will be entitled to free delivery within Singapore.

Pick Up In-Store

Pick up in-store would be available during our operating hours

Couriers

We use the following couriers for our deliveries: 

  • Lalamove
  • FedEx
  • Qxpress

Order Processing Time

Once an order is placed, OneUpSkates will deliver to the address indicated by you usually within 1 to 3 working days.

However, 1 to 3 working days is only an estimation. Once the parcels leave the store, delivery timing depends on the courier. OneUpSkates will not be held responsible for deliveries that exceeds the stated time or deliveries that are out of our control. There will be no compensations.

In the event that a product is out of stock, we will contact you accordingly. If there are no alternative options, OneUpSkates are entitled to terminate the sale and reimburse payments made via the original payment method within 3 - 5 working days. Please refer to our refund policy for more information.  

All orders will only be processed during weekdays, excluding public holidays.

*Orders received after 7.30pm will be processed the next working day*

Tracking 

A tracking link will be sent to with the e-receipt via email. Click on the tracking number in the receipt and you will be directed to the courier website to accurately check the status of your package. Buyers will have to call the respective courier's customer support hotline should there be a problem with the delivery.